Refund Policy

This Refund Policy explains the general approach to refunds for online payments made to Hub4044. Hub4044 usually provides services under individually signed client agreements. If a signed agreement, invoice, or written arrangement contains different refund or cancellation terms, those terms prevail.

1. Payments covered by this policy

This policy may apply to payments for software subscriptions, implementation, onboarding, training, custom development, technical support, and other services agreed with a client.

2. No universal public offer

Online payment availability does not mean that Hub4044 offers identical services to all customers under one universal offer. The scope and commercial terms are agreed individually with each client.

3. Refund eligibility

Refunds may be considered when a payment was made by mistake, duplicated, charged for the wrong invoice, or where the parties agree to cancel services before delivery begins.

Payments for services already delivered, work already performed, completed onboarding, custom development, third-party costs, or active subscription periods are generally non-refundable unless the signed agreement states otherwise.

4. How to request a refund

To request a refund, contact office@hub4044.com and include the payer name, company name, invoice number if available, payment date, amount, and reason for the request.

5. Review period

Refund requests are reviewed individually. We aim to respond within 10 business days after receiving the required payment and contract details.

6. Refund method

If a refund is approved, it is normally returned to the original payment method where technically possible. Bank and card processing times may vary and are outside Hub4044's direct control.

7. Payment corrections

If a payment was made for the wrong invoice or wrong amount, Hub4044 may, where appropriate, apply the amount as credit toward another valid invoice instead of issuing a refund, subject to agreement with the client.

8. Contact

For refund questions, contact us at office@hub4044.com.